**If this is your first time booking with Building Bridges Counselling Services, please book in for a Coffee and Chat prior to your first session. Once a Coffee and Chat has been completed then an intake can be scheduled. If you have any questions regarding Coffee and Chat’s or about our other services please call 587-318-0018.

Cancellation Policy 

We understand that unforeseen circumstances can occur. However, missed and late-cancelled appointments limit our ability to help you, as well as others who could be seen during the time reserved for you. Therefore, our policy is as follows:

Cancellations require **forty-eight (48) administrative hours** advanced notification to avoid charges for session costs. Late-cancellations and no-shows (unexcused absences from sessions) will be charged the rate for the missed session.

If cancelling or rescheduling a booking less than 48 business hours prior to a session, please call Building Bridges Counselling Services at 587-318-0018 and leave a message. Please do not email or text as delivery is not always instantaneous.

To avoid charges, cancel or reschedule your session 48 hours prior to the closing time of administrative hours.

For Monday sessions please cancel/reschedule before 1:00 pm on Thursday

For Tuesday sessions please cancel/reschedule before 2:00 pm on Friday

For Wednesday sessions please cancel/reschedule before 3:30 on Monday

For Thursday sessions please cancel/reschedule before 12:00 pm on Tuesday

For Friday sessions please cancel/reschedule before 12:00 pm on Wednesday

For Saturday sessions please cancel/reschedule before 4:00 pm on Wednesday

Building Bridges’ Administrative Hours:

Monday: 12:30 pm to 3:30 pm

Tuesday: 10:00 am to 12:00 pm

Wednesday: 10:00 am to 12:00 pm (For Friday Sessions)

10:00 am to 4:00 pm (For Saturday Sessions)

Thursday: 8:00 am to 1:00 pm

Friday: 9:30 am to 2:00 pm

If rescheduling an appointment less than forty-eight (48) administrative business days and hours prior to your scheduled session, Building Bridges’ policy is as follows. If the session can be rescheduled within the same week as the original appointment, clients will not be charged for the full cost of the session, but will be charged a $15.00 admin fee. If the session cannot be rescheduled within the same week, clients will be charged for the full cost of the session. Sessions that are rescheduled outside of the 48 hours will not be charged.

If rescheduling less than eight hours before, or at, the time of a scheduled session, clients will be charged for half of the agreed rate for sessions plus the $15.00 admin fee. This policy is only applied if the session can be rescheduled within the same week.

Cancelled or rescheduled appointments that are due to emergencies will be refunded to the credit card on file. In such a circumstance, please contact Building Bridges by phone to discuss with your counsellor. Counsellors hold the right to use their discretion in determining what constitutes an emergency.

Refer to monthly newsletters for changes to administrative days and hours due to closures for holidays.

(For contact information please CLICK HERE)